FAQs

1. How do I book an airport transfer?

You can book directly online in just a few clicks. Once confirmed, you will receive an email with your booking details and driver information.

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2. Are your airport transfers private?

Yes, all our transfers are 100% private. Your vehicle will never be shared with other passengers.

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3. Where is the meeting point at Brussels Airport?

Your driver will wait for you inside the arrivals hall, directly at the Java Coffee Café.
He will hold a visible sign with your name so you can easily identify him.

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4. What happens if my flight is delayed?

We monitor all flights in real time. Your driver adjusts the pickup time automatically at no extra cost.

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5. Are your prices fixed?

Yes. Prices are fixed with no hidden fees. Traffic, delays or route changes do not affect the final cost.

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6. What types of vehicles are available?

We offer sedans, business vehicles, minivans for up to 7 passengers, and executive cars.

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7. Do you provide transfers from Charleroi Airport (CRL)?

Yes, we offer private transfers from Brussels Airport (BRU) and Charleroi Airport (CRL) to any destination in Belgium or nearby countries.

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8. Do you offer transfers to hotels or train stations?

Yes, we provide door-to-door transfers to hotels, business addresses, and train stations including Brussels Midi, Central, and Antwerp.

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9. Can I modify or cancel my booking?

Yes. You can modify or cancel your booking up to 24 hours before pickup without fees.

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10. Do you provide child seats?

Yes, child seats and boosters are available upon request.

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11. What payment methods do you accept?

You can pay online via credit/debit card or digital wallet. Invoices are available for corporate clients.

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12. Do you offer long-distance transfers?

Yes, we offer long-distance transfers to cities such as Bruges, Antwerp, Ghent, Liège, Maastricht, Cologne, Luxembourg, Lille, and more.

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13. Is the service available 24/7?

Yes, we operate 24/7, including holidays and weekends.

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14. Are your drivers licensed and insured?

All drivers are professionally licensed, fully insured, and compliant with Belgian and EU transport regulations.

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15. Why choose Airport-Transfers.be?

• Fixed prices

• Professional drivers

• Private transfers only

• Flight monitoring

• 24/7 availability

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